Email: support@tapgro.com
FAQ
TapGro Marketplace FAQ
1. What is the TapGro Marketplace?
The TapGro Marketplace is a new feature that allows salon owners to purchase a wide range of professional products in bulk at discounted prices. In addition to our salon management software, we now offer an easy way to stock up on essential products at competitive rates.
2. Who can access the TapGro Marketplace?
The marketplace is exclusively available to registered users of the TapGro software. As a salon owner using our platform, you will have access to all the deals and products we offer.
3. What types of products are available in the marketplace?
We offer a variety of products for salon use, including hair care, skincare, grooming tools, cleaning supplies, and more. Products are sourced from reputable brands to ensure quality and consistency.
4. Are there any minimum purchase requirements?
Yes, as the marketplace is designed for bulk purchases, some products will have minimum order quantities. This allows us to offer significant discounts on these items.
5. How do I place an order?
You can browse products within the TapGro app or web portal. Once you’ve selected the items you want, simply add them to your cart, proceed to checkout, and confirm your order.
6. Can I track my orders?
Yes, once your order is placed, you’ll receive an order confirmation along with tracking information. You can monitor the delivery status directly within the app.
7. What payment methods are accepted?
We accept various payment methods, including credit/debit cards, bank transfers, and digital wallets. Specific options will be available during checkout based on your region.
8. How long does delivery take?
Delivery times vary based on location and product availability. In general, you can expect your order to arrive within 5-7 business days for local orders, while international orders may take longer.
9. Are there any shipping fees?
Shipping fees depend on the total weight of your order and your delivery location. We offer free shipping on orders above a certain value, which will be clearly displayed at checkout.
10. Can I return products if I'm not satisfied?
Yes, we have a return policy for products that are damaged or defective. If you receive an incorrect or damaged item, please contact our support team within 7 days to initiate a return or exchange.
11. Are there any exclusive deals for TapGro users?
Yes, we regularly offer exclusive discounts and promotions to our users. Be sure to check the marketplace frequently for the latest deals and offers.
12. How do I get started with the TapGro Marketplace?
If you're already a TapGro user, simply log in to your account and navigate to the 'Marketplace' section to start browsing products. If you're not yet a TapGro user, you can sign up for our software and gain instant access to the marketplace.
13. Can I still use the software without accessing the marketplace?
Absolutely. The TapGro marketplace is an added benefit, but using it is optional. You can continue to enjoy all the features of the TapGro software independently of the marketplace.
1. What is the TapGro Marketplace?
The TapGro Marketplace is a new feature that allows salon owners to purchase a wide range of professional products in bulk at discounted prices. In addition to our salon management software, we now offer an easy way to stock up on essential products at competitive rates.
2. Who can access the TapGro Marketplace?
The marketplace is exclusively available to registered users of the TapGro software. As a salon owner using our platform, you will have access to all the deals and products we offer.
3. What types of products are available in the marketplace?
We offer a variety of products for salon use, including hair care, skincare, grooming tools, cleaning supplies, and more. Products are sourced from reputable brands to ensure quality and consistency.
4. Are there any minimum purchase requirements?
Yes, as the marketplace is designed for bulk purchases, some products will have minimum order quantities. This allows us to offer significant discounts on these items.
5. How do I place an order?
You can browse products within the TapGro app or web portal. Once you’ve selected the items you want, simply add them to your cart, proceed to checkout, and confirm your order.
6. Can I track my orders?
Yes, once your order is placed, you’ll receive an order confirmation along with tracking information. You can monitor the delivery status directly within the app.
7. What payment methods are accepted?
We accept various payment methods, including credit/debit cards, bank transfers, and digital wallets. Specific options will be available during checkout based on your region.
8. How long does delivery take?
Delivery times vary based on location and product availability. In general, you can expect your order to arrive within 5-7 business days for local orders, while international orders may take longer.
9. Are there any shipping fees?
Shipping fees depend on the total weight of your order and your delivery location. We offer free shipping on orders above a certain value, which will be clearly displayed at checkout.
10. Can I return products if I'm not satisfied?
Yes, we have a return policy for products that are damaged or defective. If you receive an incorrect or damaged item, please contact our support team within 7 days to initiate a return or exchange.
11. Are there any exclusive deals for TapGro users?
Yes, we regularly offer exclusive discounts and promotions to our users. Be sure to check the marketplace frequently for the latest deals and offers.
12. How do I get started with the TapGro Marketplace?
If you're already a TapGro user, simply log in to your account and navigate to the 'Marketplace' section to start browsing products. If you're not yet a TapGro user, you can sign up for our software and gain instant access to the marketplace.
13. Can I still use the software without accessing the marketplace?
Absolutely. The TapGro marketplace is an added benefit, but using it is optional. You can continue to enjoy all the features of the TapGro software independently of the marketplace.
